How can I update my account information?

If you've set up your Packback profile but need to make some changes it, whether that be your email, password, avatar, or payment information, you can do so by following these easy steps!

Step-by-Step Instructions for updating account information

  1.  Login to your account Packback
  2.  Click the My Account button in the upper right hand corner
  3.  Select Manage Account to expand the menu
  4.  Click the button that corresponds with the info that you want to change!


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Having trouble?

If you find yourself stuck on the Update Your Information page, make sure all the required fields (first name, last name, campus, and graduation month) are filled out properly. You can also refresh the page to make sure your page is active, then enter your information again! 

Please contact our Support Team by filling out our Request Form and we'll be happy to point you in the right direction!


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If you can’t find the answer you are looking for, please reach out to Packback’s team! Our team is eager to help, speedy to reply, and available 7-days a week. Let us know how we can support you!

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