This section of our Help Center is designed to help facilitate community management within Packback. Here, you'll find information on Packback’s moderation processes and ways students can go about editing posts that have been both flagged and moderated in order to receive full credit!
What does it mean when a post is flagged?
When a post is flagged (whether by our AI, your instructor/TA, or another classmate) that means it has potentially violated our Community Guidelines at which point our Moderation Team will review the flagged post and decide to moderate it or not based on our Community Guidelines.
Note: When a post is flagged it does not mean it will be removed from the community.
For what reasons could a question be flagged?
Your post can be flagged by anyone in the community for a number of reasons, including:
- It was a closed-ended question: The answer to your question has a "correct" or straightforward answer and does not invite classmates to respond in new and unique ways. For more information check out our article on: Why was my post moderated for being Closed-Ended? – Packback
- It was plagiarized or consisted primarily of quoted material: Much of your post was quoted directly from an online source with little to no original thoughts or ideas interspersed. For more information check out our article on: Why was my post moderated for Plagiarism? – Packback
- It contained profanity or offensive language: Your post contained language that was inappropriate to the topic being discussed or generally conveyed a hostile tone. For more information check out our article on: Why was my post moderated for Profanity/Offensive language? – Packback
- It was too class-specific rather than concept focused: Questions about class-logistics like "When is the next test" or "Is class canceled?" will be flagged and removed, as Packback is a place for concept-focused open-ended discussion. For more information check out our article on: Why was my post moderated for being Class Specific, Rather Than Concept-Focused? – Packback
- It was off topic from the subject of the class: While we appreciate students posting about a variety of topics, we also want to make sure the Curiosity Feed is populated with ones that pertain to material learned in class. For more information check out our article on: Why was my post moderated for being off Topic From the Subject of the Class? – Packback
- It was a duplicate of another question posted earlier in the community: Oops! This question already exists somewhere in the community and may have a few responses already. For more information check out our article on: Why was my post moderated for Plagiarism? – Packback
- It was a statement, not a question: Whether it be from the language or the structure of it, your post does not currently pose a question to your classmates and you may need to reword it.
What is Moderation?
When a post has been moderated, that means it's no longer visible in the feed for your community because it was flagged either by our AI or a member of your community and was deemed a violation of Community Guidelines after being reviewed by our moderation team!
When posts are moderated we immediately send you an email notifying you of the reason why you were moderated and provide you the opportunity to edit and republish to earn back credit for your participation. The email subject is titled "Action needed: Your post was moderated on Packback!" and the sender is email@example.com.
While the post remains in "Moderated" status, you will not earn credit for it but that does not mean that it has been deleted!
For Instructors: How can I reinstate/republish a student's moderated post?
If you've found that a student's post has been moderated in your community and are looking for more insight into why their post was moderated and what the next steps are, please reach out to our Support Team by emailing firstname.lastname@example.org with details (including a link or a screenshot to the post in question) and we'll be able to assist!