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  2. Educator Support
  3. Learning Management System (LMS) FAQ

Not Seeing Grades in Gradebook

Grades Not Appearing in Your LMS

Possible Cause #1: Gradebook Sync might not be enabled, or there could be a temporary issue with your LMS.

Solutions:

  1. First, ensure that Gradebook Sync is enabled within your Packback Gradebook Sync settings.
  2. Check the status page for your LMS to see if there are any reported outages or maintenance periods.
  3. Attempt a manual re-sync of grades from Packback to your LMS by clicking on the “Sync Grades” button in the Packback gradebook.

Possible Cause #2: The grading column is disconnected from Packback.

This can happen if:

  • Old columns were brought over from a course copy
  • Columns were created within the LMS and are not connected to the community
  • The previously connected columns were deleted. Packback sends over new columns that are specifically tied to each assignment.

Solutions:

  1. Attempt a manual re-sync of grades from Packback to your LMS by clicking on the “Sync Grades” button in the Packback gradebook.
  2. Contact Support at help@packback.co, as the columns may need to be re-sent.


 


 

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