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How can I remove my payment information?

When you register for your first Packback community, you're asked to enter your payment information to complete checkout. When this happens, that info is saved on your account so that you don't need to worry about entering it in for each community you purchase access to you.

If you'd like to remove that payment information from your account, simply follow these easy steps to do so!

Step-by-Step Instructions for Removing Your Payment Information 

  1. In the top right hand corner of the home page, click where it says My Account. 
  2. Go to the Account Information section and select Update Payment Method. 
  3. Once there, click on the Remove Payment Information button.

Update Payment method page with the fields to add a new card and the Remove payment Information button. My Account dropdown menu opened on the right hand-side with a focus on the Update Payment Method link.

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Still have questions? We're here to help.

If you can’t find the answer you are looking for, please reach out to Packback’s team! Our team is eager to help, speedy to reply, and available 7-days a week. Let us know how we can support you!

Submit a request Or email help@packback.co