If you have purchased access to your Packback community, we are happy to issue refunds for any of the following reasons:
- You’ve dropped the class
- You’ve accidentally purchased access twice to the same community
- Packback is no longer needed due to special circumstances
For students who have dropped their class
If you have dropped the class, our Support Team will issue you a refund under the following conditions:
- If you’ve dropped the course and request a refund up to 14 days after you’ve purchased access to your community
- If you’ve dropped the course within 14 days of purchasing access but are requesting a refund late. In this case, please provide proof or documentation of your drop date.
In cases where you need to request a refund after the add/drop period has ended for your course (or more than 14 days after you’ve purchased Packback Questions), refunds will be considered on a case-by-case basis taking into consideration the particular circumstances of your refund request. Refunds requested after the add/drop period for the course has ended (or more than 14 days after the start of the class) are not guaranteed.
How Can I Request a Refund?
To request a refund, contact our Support Team and use the subject line “Refund Request” via our Support Request form.
When you email us to request a refund, please include the email address you used to create your account on Packback and the name of the community you need to be removed from.
What Happens After I've Been Refunded?
All refund requests will be reviewed by our team and responded to within 24 hours of receipt. If you've been approved for a refund, you can expect to receive it within 3-5 business days.
If you've dropped a course, at the time of being refunded for a Packback Community, you will also be removed from the Community and will not be able to re-add yourself without support from our Product Support team. .